IN-PERSON CLASS FAQ

What comes with the class?

No, SD Custom Footwear will provide you with the following:
- Course Curriculum
- Pair of shoes to customize
- Shoe Pattern (of your chosen silhouette)
- Personal shoemaking toolkit
- Exotic leathers of your choice
- Internal construction parts & materials

Students are responsible for travel & lodging. Prior to the class, we do send you recommendations of the best & affordable hotels near the area. This list was created by SDCF Alumni for future students.

Aside from your 1:1 shoe on the last day, we do provide you with the toolkit to take home, as well exclusive access to SDCF Alumni discounts on all shoemaking supplies as well as future classes.

Lastly, on Friday night, you'll have a private dinner with Rey & the SDCF staff. Here, you can ask any & all questions about business or the shoe customization industry.

Do I Need Experience?

Absolutely. Our 4-Day class was created for all experience levels. Each day's curriculum, is broken down to explain the necessary materials, tools & steps in order for you to succeed. Our staff then allows you to go 'hands on', while they guide you through each step of the process. There is no previous experience required.

No, we've had students of all ages & experiences. Take a look at our some of our student reviews.

GENERAL FAQ

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Please note: SDCF is not responsible for any additional shipping or receiving fees that occur overseas.

It depends on where you are. Most orders processed in the United States will take 5-7 business days to arrive.

Overseas deliveries can take anywhere from 14-28 days. Delivery details will be provided in your confirmation email.

Order Information

Once you have completed your purchase, you will immediately receive an email (to the email you provided at checkout), which will include your Order # and purchase details.

Tracking information will immediately be provided once your order has been fulfilled. Please wait 24-48 hours for this update.

If you are interested in changing or updating your shipping address, please reach out to us at our contact page.

Please note: You are unable to change your shipping address after your order has already been shipped.

We do not accept returns or exchanges on any pattern (regular, acrylic, full-size run) unless your order was damaged upon arrival. If you have received a damaged item, please contact us with detailed pictures, as well as your order number.

We will respond within 24-48 hours.

In the event we do approve of your return or exchange, please return your items to:


Rey Marquez, SDCF

2222 Otay Lakes Road STE 502-753

Chula Vista, CA 91914

No, unfortunately we will not be able to issue refunds as this is a customization purchase (unless your order was damaged or defective upon receival).

Out Of Stock Items?

No, you are unable to purchase items that are currently out of stock. We update inventory daily & keep up to date records of items that are purchasable on site.

We recommend you sign up for our exclusive Newsletter for up to date new releases, restocks, announcements, and discounts.

Still have questions? Feel free to email us & we'll respond within 24-48 hours. Thank you for your continued support!